IT Outsourcing & Maintenance
The CAL Maintenance Program provides you with cost-effective regular, scheduled maintenance visits plus additional non-scheduled visits. The aim of the program is to give you trouble-free IT systems that allow you to concentrate on running your business instead of fighting computer problems. There are various levels of service offered, ranging from simple regular maintenance to programs which offers full support, phone support, comprehensive records and recommendations on how to develop you system to best meet the needs of your business. Each customer has a dedicated account manager to ensure effective communications and a trouble-free working relationship.
Each contract is for a certain number of hours per month. These hours can be used for both regular scheduled visits for routine maintenance, and unscheduled visits for other work that may be needed. The basic contract includes:
Scheduled Maintenance Covering:
Virus Database Update; Computer Performance Optimization; Application Update; Network Performance Optimization; Operating System Update; Unneeded File Removal, File server cleaning, Backup, Server optimization, Security analysis, General Update Consulting.
Non-Scheduled Maintenance Covering:
Troubleshooting for problem solving with PC based servers, workstations, printers, scanners, intranet and internet conflicts, application conflict resolution, typical back-up recovery, and technical support.
Service Consultation
Customers can arrange to meet with CAL engineers, senior managers or account managers to discuss:
 New Software Applications, Upgrades and Operating Systems
Hardware systems including data communications systems, back-up and archive systems, firewall and security systems, servers, desktops, portable computers, and comparisons of hardware
Security practices that protect the customer's IT systems.These practices may involve implementing procedures both inside and outside of the IT environment.
The basic program can be enhanced by adding various options including:
Phone Support
This is provided by CAL during normal business hours to answer general questions and troubleshoot problems.We have both English and Chinese speakers to answer your questions..
Preventative Consulting and Support
We will provide a more holistic approach to IT maintenance and support through proactive consultations, system warnings and consultations to keep you informed of changes, potential problems, upgrades and improvement possibilities.
Updated Inventory Report
At the start of each contract a full IT inventory list and network map is produced and given to you.With this option, these are regularly updated so you always know what you have.
Quarterly System Synopsis
A full listing of identified network / systems problems and concern areas can be prepared in the first month of the contract period and a program of improvements developed with the customer.This improvement program will be completed during the course of the contract and a report showing the current status is given every quarter..
Maintenance Records
A regular detailed report showing all maintenance and other activities can be provided so you and your management team can easily see what has been done to the IT system.
If you would like to know more please contact us and we would be pleased to discuss how we can help you improve the effectiveness of your current IT systems.
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